Ψηφιακό μάθημα για την καλλιέργεια ικανοτήτων ψηφιακής συνεργασίας σε δημόσιες υπηρεσίες

Στριφτόμπολα, Εφραιμία

An online self-study course for cultivating digital collaboration skills in public services

Master Thesis

Author

Στριφτόμπολα, Εφραιμία

Date

2025-09

Abstract

This master’s Thesis focuses on the design, development, and evaluation of a digital course aimed at cultivating digital collaboration skills within public sector organizations. Such skills – including communication, teamwork, self-management, and adaptability – are internationally recognized as essential for employability, social integration, and organizational effectiveness, particularly in the context of digital transformation. The study is grounded in a literature review that highlights the importance of soft skills and the potential of digital learning and microlearning as innovative educational approaches. By analyzing existing courses available on international platforms, it identifies the need for a targeted program tailored to the specific requirements of the public sector. The proposed digital course was designed according to the microlearning model and structured into micro-units that combine videos, presentations, interactive scenarios, case studies, and self-assessment activities. Learning outcomes were aligned with international competence frameworks such as DigComp 2.2, ensuring clarity and relevance to learners’ needs. For the development phase, modern digital tools (e.g., YouTube, Google Docs, infographics) were employed to enhance interaction and practical application. The evaluation of the course was conducted through self-assessment by its creator, focusing on the completeness of the content, the structure, the use of digital tools, and the alignment with the intended learning outcomes and international competence frameworks (DigComp 2.2). The process highlighted positive aspects such as the coherence of the design and the integration of interactive methods, while also identifying challenges related to the need for adequate technical infrastructure and the prospect of maintaining high levels of learner engagement in future implementations with real participants. Overall, the course demonstrated its potential to serve as a pilot model for strengthening digital readiness in the public sector, offering an innovative and realistic example of bridging theory and practice. At the same time, directions for future improvement were proposed, including the enhancement of personalization, the integration of gamification elements, the expansion of thematic modules, and the pilot implementation with a broader audience. The study concludes that cultivating digital collaboration skills is not merely a matter of technical training, but a strategic factor for enhancing effectiveness, innovation, and the digital transformation of public administration.

Postgraduate Studies Programme

Ηλεκτρονική Μάθηση

Department

Σχολή Τεχνολογιών Πληροφορικής και Επικοινωνιών. Τμήμα Ψηφιακών Συστημάτων

Number of pages

329

Language

Greek

URI

https://dione.lib.unipi.gr/xmlui/handle/unipi/18324

Collections

Τμήμα Ψηφιακών Συστημάτων

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Except where otherwise noted, this item's license is described as
Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ελλάδα