Αυτοματοποίηση και συντονισμός διαδικασιών λογισμικού ως υπηρεσία (SaaS) από άκρο σε άκρο με έμφαση στην υλοποίηση υπηρεσιών
End-to-end SaaS process automation & orchestration with emphasis on services development
This thesis focuses on process automation in public organizations using Camunda. It analyzes the key elements of the BPMN (Business Process Model and Notation) standard and presents the advantages of Camunda as a powerful tool for process automation. The thesis provides detailed instructions for installing Camunda in an on-premises environment and describes the technical implementation of an application, including the processes in Camunda, the frontend, and the web API. The results of the study are examined and evaluated, with a focus on the performance and effectiveness of the process automation system. Furthermore, future plans for further enhancing the system are presented, aiming to strengthen process automation in the public sector. In summary, the thesis aims to promote process automation in the public sector and enhance the performance and effectiveness of organizations. Additionally, Camunda is recommended as a valuable tool for innovation and progress in the public sector. By implementing automated processes, organizations can achieve increased efficiency, reduced errors, and improved workflow, thereby facilitating better service delivery to citizens.