Στρατηγικό μάνατζμεντ και Ποιότητα 4.0: η εναρμόνιση της μεθοδολογίας Lean Six Sigma και των τεχνολογιών του Industry 4.0 για την επίτευξη ανταγωνιστικού πλεονεκτήματος
KeywordsΣτρατηγικό μάνατζμεντ ; Επιχειρηματικές επιδόσεις ; Επιχειρηματική αριστεία ; Lean Six Sigma ; Βιομηχανία 4.0 ; Lean Six Sigma 4.0 ; Industry 4.0 ; Strategic management ; Business excellence
Lean Six Sigma methodology is one of the most widespread and effective quality management approaches. The continuous technological progress and the fourth industrial revolution bring to the fore new possibilities that affect in many different ways the markets, the companies and the ways they have chosen to manage and compete with each other. The purpose of this dissertation is to explore how the adoption of Industry 4.0 technologies in combination with the Lean Six Sigma continuous improvement methodology can be a source of competitive advantage. Each of the first three chapters presents the literature topics of strategic management, business excellence and industry 4.0 technologies respectively. Specifically, in the first chapter the strategic management model is analysed and the different types of strategies and competitive advantages are presented. In the next chapter the concepts of quality, business excellence and business performance are presented, as well as their relation to the strategic management process. The combined methodology of Lean Six Sigma is also presented. The third chapter describes the technologies of the fourth industrial revolution, the challenges they bring and how they can become the springboard for high business performance. Finally, the fourth chapter summarises information from the previous three chapters and it is presented how the Lean Six Sigma 4.0 methodology (traditional Lean Six Sigma with enhanced capabilities due to industry technologies 4.0) can be applied to any subprocess of the strategic management process. There is also a reference to the multiplier benefits that a company can enjoy from its adoption. The implementation proposals of LSS 4.0 are both literature findings and ideas - proposals of the author.