Η ποιότητα στη ναυτιλία ως μέσο βελτίωσης της απόδοσης και της ανταγωνιστικότητας
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Keywords
Ποιότητα ; Ναυτιλία ; Απόδοση ; Βελτίωση ποιότητας ; Ανταγωνιστικότητα ; Quality ; Shipping ; Performance ; Competitiveness ; ImprovementAbstract
Quality and the quality management systems are in the eye of the shipping industry and the scientific interest, due to their proven contribution to the competitive advantage they offer to shipping companies. Quality management systems and certifications have been created based on the high demands of customers / stakeholders in the shipping industry and lead in very satisfactory results. In this dissertation, we will talk extensively about quality policies implemented by the shipping companies, starting from the definition of quality, the way that it is approached nowadays and the benefits that offers. We will refer to the ISM Code, which is implemented mandatory, and to the shipping management systems starting with traditional standards and ending to important certifications, that the shipping companies seek to adopt. On a more practical approach, we will refer to ship inspections and the results of the implementation of the respective quality policies (PARIS Memorandum of Understanding, US Coast Guard). We will also refer to the Tanker Management Self-Assessment system and its benefits, and finally we will talk about the Shipping Performance Indicators and their role to the improvement of the quality.