Ικανοποίηση και παρακίνηση εργαζομένων στο χώρο της υγείας : μελέτη περίπτωσης του Γενικού Νοσοκομείου Νοσημάτων Θώρακος Αθηνών «Η Σωτηρία»
Employees satisfaction and motivation in health care organizations : case study of “Sotiria” Regional Chest Diseases Hospital of Athens
KeywordsΕργασιακή ικανοποίηση ; Νοσοκομεία ; Παρακίνηση εργαζομένων ; Work satisfaction ; Employee motivation
The satisfaction and effective motivation of the employees is a top priority of every health unit, aiming to improve the productivity and quality of the services, which are provided under the pressure of the limited financial resources. The success of the management lies in its ability to create those conditions which favor the job satisfaction and motivate the employees to increase their performance. Surveys-researches have shown that employees’ satisfaction and motivation are determined by various factors such as the individual’s personal characteristics, organizational and social factors. Thus, the subject of this research is to evaluate the level of work-job satisfaction and the investigation of the main factors that contribute to the motivation of employees working in the health sector. The sample used consists of 245 employees working in “Sotiria” Regional Chest Diseases Hospital of Athens. The research shows that the levels of the respondents’ satisfaction vary, depending on the particular aspect of the task-job. Employees tend to be generally satisfied with their colleagues and supervisors. In contrast, they seem to be dissatisfied with their rewards and their promotion possibilities. The research concluded that in a general level the participants-respondents are medium satisfied with their work. Regarding employees’ motivation, an important finding was the fact that the factor “pay raise” was fourth in the preference scale. This means that money is not the only, nor the main motive that motivates human beings to work-perform. Factors such as recognition and development overtake money in increasing the efficiency. Given the results of the research, it is obvious that the hospital management should implement suitable techniques aiming to increase the level of job-work satisfaction and motivation in order to occupy employees that perform at a good level and identify themselves with its objectives.