Ικανοποίηση ασθενών από τις παρεχόμενες υπηρεσίες υγείας : η περίπτωση των υπηρεσιών φυσικοθεραπείας, που παρέχει ο Ε.Ο.Π.Υ.Υ. στην Ελλάδα
Patients’ satisfaction from the health services : the case of physiotherapy services, provided by E.O.P.P.Y. in Greece
AdvisorΙθακήσιος, Διονύσιος Δ.
KeywordsΙκανοποίηση ασθενών ; Ποιότητα υπηρεσιών υγείας ; Σύστημα υγείας στην Ελλάδα ; Υγειονομική περίθαλψη στην Ελλάδα ; Patient satisfaction ; Healthcare quality
The present study aims to research the opinion of physiotherapy services users in relation to the quality of healthcare provided by the associated/contracted to EOPYY healthcare providers. The reason to choose this topic is the economic changes occurring the last few years in Greece (the economic crisis) and the degree to which these changes affected the healthcare services and specifically the service of physiotherapy practice. The finance of the Greek National Health System is mixed in terms that is provided by the general taxation and national insurance of both public and private bodies/operators. The healthcare system in Greece has many problems mainly in relation to organization and finance that result in patients’ low satisfaction. Therefore, it is important to regularly measure the level of satisfaction of the healthcare users in order to acknowledge their problems and needs and hence enhance the healthcare services accordingly. The study of the healthcare users’ opinion aims to enhance the quality of the services and in turn increase the users’ satisfaction for the healthcare service they receive. The basic components for the quality of the healthcare service include organization, procedures and results of the services, as well as behavior of the healthcare providers. The measurement of patients’ satisfaction level consists of a fundamental indicator of the quality level of the services. The patients’ opinion reflects their needs and expectations from the healthcare system and the degree to which these have met or not. The methodology followed for the present study was mixed including narrative review of the relevant literature followed by a survey on the satisfaction of the users of physiotherapy services using structured questionnaires. The results from the questionnaires on the satisfaction of patients to the physiotherapy healthcare are promising and show that the quality of the service is of outstanding importance (especially in the private sector).