Ικανοποίηση ασθενών από τις παρεχόμενες υπηρεσίες υγείας : η περίπτωση των υπηρεσιών φυσικοθεραπείας, που παρέχει ο Ε.Ο.Π.Υ.Υ. στην Ελλάδα
Patients’ satisfaction from the health services : the case of physiotherapy services, provided by E.O.P.P.Y. in Greece
Keywords
Ικανοποίηση ασθενών ; Ποιότητα υπηρεσιών υγείας ; Σύστημα υγείας στην Ελλάδα ; Υγειονομική περίθαλψη στην Ελλάδα ; Patient satisfaction ; Healthcare qualityAbstract
The present study aims to research the opinion of physiotherapy services users in
relation to the quality of healthcare provided by the associated/contracted to EOPYY
healthcare providers. The reason to choose this topic is the economic changes
occurring the last few years in Greece (the economic crisis) and the degree to which
these changes affected the healthcare services and specifically the service of
physiotherapy practice.
The finance of the Greek National Health System is mixed in terms that is provided
by the general taxation and national insurance of both public and private
bodies/operators. The healthcare system in Greece has many problems mainly in
relation to organization and finance that result in patients’ low satisfaction. Therefore,
it is important to regularly measure the level of satisfaction of the healthcare users in
order to acknowledge their problems and needs and hence enhance the healthcare
services accordingly.
The study of the healthcare users’ opinion aims to enhance the quality of the services
and in turn increase the users’ satisfaction for the healthcare service they receive. The
basic components for the quality of the healthcare service include organization,
procedures and results of the services, as well as behavior of the healthcare providers.
The measurement of patients’ satisfaction level consists of a fundamental indicator of
the quality level of the services. The patients’ opinion reflects their needs and
expectations from the healthcare system and the degree to which these have met or
not.
The methodology followed for the present study was mixed including narrative
review of the relevant literature followed by a survey on the satisfaction of the users
of physiotherapy services using structured questionnaires. The results from the
questionnaires on the satisfaction of patients to the physiotherapy healthcare are
promising and show that the quality of the service is of outstanding importance
(especially in the private sector).
Postgraduate Studies Programme
Οικονομικά και Διοίκηση της ΥγείαςDepartment
Σχολή Οικονομικών, Επιχειρηματικών και Διεθνών Σπουδών. Τμήμα Οικονομικής ΕπιστήμηςNumber of pages
99Language
GreekCollections
Except where otherwise noted, this item's license is described as
Attribution-NonCommercial-NoDerivatives 4.0 Διεθνές
Attribution-NonCommercial-NoDerivatives 4.0 Διεθνές