Συγκριτική αξιολόγηση της ικανοποίησης ασθενών δύο δημόσιων νοσοκομείων της Αθήνας
SubjectΙατρική περίθαλψη -- Ελλάδα -- Ποιοτικός έλεγχος ; Νοσοκομειακή περίθαλψη -- Ελλάδα -- Ποιοτικός έλεγχος ; Ικανοποίηση ασθενών -- Ελλάδα ; Δημόσια υγεία -- Ελλάδα -- Αξιολόγηση ; Medical care -- Greece -- Quality control ; Hospital care -- Greece -- Quality control ; Patient satisfaction -- Greece ; Medical care surveys -- Greece
The present study was realised taking into consideration that the quality of health services and the patient satisfaction of contain subjective elements given that the users confirm or deny that the type of provided health cares from the hospitals they cover the needs, the wishes and their expectations. For this reason, the study is separated in the general part which approaches in theoretical level the above meanings of quality of health services and patient satisfaction and in the special part that constitutes the inquiring effort in order to collect information and data that will lead to the export of useful conclusions. The aim of this research is the investigation of degree of patient satisfaction from the quality of health services of two public hospitals in Attica, the localisation of problems in them and the submission of proposals for their direct resolution. Moreover, the aspiration is to ascertain, through the comparative evaluation of two nursing institutions, the organizational and functional differences from each other that are related with the patient satisfaction. With regard to the material and the method, the research was materialised with the use and the distribution of total 160 questionnaires in the General Hospital Athens "Elpls" and in the General Hospital Athens "Hippocratic". The completion of questionnaires was carried out with personal interview of internal patients, facing important restrictions. By the analysis of results, high degree of patient satisfaction for both hospitals is observed. For "Elpls", with regard to the question for the total satisfaction from the provision of services at the duration of hospitalisation, the percentage of patients shows a lot and too much satisfaction as long as it touches upon 85,00%, recording bigger percentage compared to "Hippocratic", the percentage of which is 75,00%. The impressions from the scientific completeness of medical personnel were positive at 93,75% in "Elpls" and at 91,25% in "Hippocratic" as well as from the politeness, the Interest and the eagerness of nursing personnel with percentage 82,50% and 77,50% respectively. The resultant conclusions are the totally positive assessment of patients for the services that received from medical, nursing and administrative personnel of two hospitals. It should be pointed out that the high satisfaction from the medical personnel determines the choice of hospital to significant degree. Most complaints were expressed not only for the lack of nursing personnel but also for the old age and the insufficiency of building-hotel infrastructure in both hospitals. The measurement of patient satisfaction constitutes a useful and imposed variable for the estimation and the evaluation of quality of health services that entails that the administrations owe to make action the proposals of patients so that the improvement of organisation and function of two hospitals be achieved.