Διαχείριση ψηφιακής περιήγησης σε μεγάλους χώρους πολιτιστικής κληρονομιάς : μοντέλο παραμετροποίησης περιεχομένου και υποδομών για δημόσιους φορείς

Μαρούκλα, Ειρήνη

Managing digital navigation in large cultural heritage sites : a content and infrastructure configuration model for public authorities

Master Thesis

Author

Μαρούκλα, Ειρήνη

Date

2026-07

Abstract

This dissertation designs and validates a management driven model for adaptive digital navigation in large cultural heritage sites intended for public authorities. It starts from the observation that many touring applications decline over time not because the visitor interface is weak, but because governance is missing: unclear roles, limited approval workflows, and insufficient capacity to maintain both content and field infrastructure. The proposed conceptual model translates site characteristics, visitor profiles, operational constraints, and available infrastructure into explicit, configurable decisions for content, routes, activation zones, and system behaviour. The model is operationalised through a central web-based management platform that unifies sites, points of interest, content categories, routes, user roles, alerts, and infrastructure supervision. Emphasis is placed on non-intrusive proximity and context activation using BLE beacons and on hybrid operation under variable connectivity, combining local availability of essential content with centrally controlled updates, monitoring, and accountability. The prototype was implemented using an AI assisted development approach as an execution tool for pre specified functional requirements, rather than a source of design decisions. Evaluation involved four non-technical participants from different administrative departments. The process combined a two-hour training session, a short recap meeting, guided task execution based on realistic institutional scenarios, a timed assessment test, and an acceptance questionnaire. Results indicate very high perceived usability, strong system and information quality, and clear intention to use, while identifying governance workflows as the primary area for further maturation. Overall, the dissertation treats digital navigation as an evolving management system rather than a standalone app, supporting continuity, scalable multi-site deployment, and accountable central oversight. It provides reusable training and evaluation assets.

Postgraduate Studies Programme

Ψηφιακός Πολιτισμός, Έξυπνες Πόλεις, IoT και Προηγμένες Ψηφιακές Τεχνολογίες

Department

Σχολή Τεχνολογιών Πληροφορικής και Επικοινωνιών. Τμήμα Πληροφορικής

Number of pages

Language

Greek

URI

https://dione.lib.unipi.gr/xmlui/handle/unipi/19773

Collections

Τμήμα Πληροφορικής

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Αναφορά Δημιουργού-Όχι Παράγωγα Έργα 3.0 Ελλάδα