Σχεδιασμός μοντέλου πλήρους υποστήριξης της πληροφορικής διακυβέρνησης με δημιουργία ψηφιακού διδύμου οργανισμού
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Keywords
Ψηφιακό δίδυμο ; Ψηφιακό δίδυμο οργανισμού ; Πληροφορική διακυβέρνηση ; Σχεδιασμός μοντέλουAbstract
This thesis focuses on designing a Digital Twin of the Organization model that aims to fully
support IT Governance. The Digital Twin of the Organization is treated as a dynamic digital
representation of the organization, which connects people, processes and information systems
in a single environment and is continuously updated with data from real operations.
The main goal is to define a technically feasible model that combines the principles and
frameworks of IT Governance, such as COBIT, ITIL and ISO/IEC 38500, with the capabilities of
modern digital twins. The thesis formulates research questions related to reliable integration of
data from different systems, the adaptation of a Digital Twin of the Organization to existing IT
Governance frameworks, the achievement of a bidirectional link between the physical
organization and the digital model, and the definition of a methodology for creating and
operating a Digital Twin of the Organization that can be reused in different organizations.
The methodological basis is the Design Science Research approach. First, a literature review is
conducted on Digital Twins, Digital Twins of the Organization and IT Governance, with emphasis
on their relationship with IT and business alignment, risk management and compliance. Then, a
multi-layer Digital Twin of the Organization architecture is designed, which includes a data layer,
a process layer, a roles and resources layer, a governance layer and a layer for analytics and
decision making. On top of this model, a web application is defined with distinct modules such as Organization Blueprint, Processes Blueprint, Projects, Risk Management, GRC, What-if
Scenarios and Optimization, which use performance indicators and alert mechanisms to support
the pillars of IT Governance.
The proposed approach is examined through a hypothetical application scenario in an electric
car manufacturing company, where the Digital Twin of the Organization is connected with IT
projects, project, task and resource data, as well as event logs from information systems. In this
context, it is shown how the Digital Twin of the Organization can provide a unified view of
operations, detect deviations, support what-if scenarios and improve transparency,
accountability and decision making in real time. The thesis delivers a complete Digital Twin of the
Organization model that can be used as a basis for further research and for implementation in
real organizations, with emphasis on the link between technical design and IT Governance.