Μέγιστη ικανοποίηση ασθενών - πελατών από την παροχή ολιστικής υγειονομικής φροντίδας σε μεγάλο δημόσιο νοσοκομείο της Αττικής
Maximum patient - customer satisfaction from the provision of holistic healthcare in a large public hospital in Attica
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Abstract
Holistic healthcare in large public hospitals aims to maximize patient satisfaction, not only with physical health but also with mental well-being. Patient satisfaction and related factors stemming from healthcare services in hospitals have not been sufficiently researched yet, although they are crucial for efforts to improve the quality of healthcare. Factors such as accessibility, staff behavior, availability of equipment and facilities, waiting times, personalized care and the overall environment can significantly influence patients’ perceptions.
This study aims to investigate factors that influence patient satisfaction in a public hospital in Attica, at the “Evangelismos” General Hospital, in order to collect information that can shape policies and practices to improve this aspect of service provision in the public sector.
The study involved 66 individuals, either patients (N = 49) or patient companions (N = 16), from September 2024 to March 2025. The data collected show a general satisfaction with the services, except for the quality of the food and with a small variation depending on the floor where the hospitalization takes place.
Achieving maximum patient-client satisfaction in large public hospitals depends on a multidimensional approach that harmonizes personalized care, effective communication, a supportive physical environment and continuous quality improvement. The adoption of such holistic strategies is essential for the treatment and well-being of patients, as well as their companions.