Chatbot εξατομικευμένης πληροφόρησης για παροχή πληροφοριών για λήψη υπηρεσιών
Personalized information chatbot providing information for receiving services
The aim of this thesis is the implementation of a chatbot application which will be able to be used as a personalized information extraction tool. The application of this virtual assistant chatbot, will be able to get personalized information from a user and provide the appropriate information back, so the user can receive the service he/she requires, but also to guide the user for the finalization of this service. In the scope of this thesis, we will implement the scenario for a student at a university, to choose a thesis topic. In more detail, the university student will be able to visit the virtual assistant and through the questions of the chatbot and his answers, he will be able to receive the appropriate information required to be able to apply for the topic suggested by the chatbot, receive help with filling the application form needed from the university department and to receive information about the process the student has to follow, if there is a need to change the thesis topic. For the implementation of this work, we used different web technologies as well as AI from the Rasa Open Source platform.