Συστημικές μεθοδολογίες και εργαλεία με εφαρμογές στη διοίκηση έργων
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Keywords
Συστημικές μεθοδολογίες ; Διοίκηση έργου ; Πολυπλοκότητα ; Συστήματα ; Συστημικά εργαλεία ; Συστημική σκέψηAbstract
Complexity is the characteristic of systems or situations that prevents the observer from predicting their behaviour or evolution while having full knowledge of the properties and behaviour of all the elements that constitute them. Complexity is usually caused by the individual components, people or other systems, which can evaluate situations and make decisions.
Complexity nowadays is a characteristic of every aspect of human organizations and entrepreneurship. As expected, it also appears in Project Management, and it is considered one of the most severe factors in not meeting the project's success criteria.
Systemic approaches deal with organized social or business systems in which complexity is an inherent property.
This thesis aims to investigate how Systems Thinking can contribute to Project Management in addressing complexity issues. To this end, it examines the basic principles of Systems Thinking along with feedback loops and system dynamics, some specific systemic methodologies and some conceptual tools on whether they contribute to the Project Management knowledge areas.
The systemic methodologies presented and examined here are the following: Soft systems methodology, Design Thinking, Delphi Method and Theory of Change. The conceptual/diagram tools list consist of Systems Map, Context Diagram, Input-Output Diagram, Affinity Diagram, Functional Modelling, Influence Diagram, Sequence Diagram and Quad of Aims.
In the end, an overview of publications including proposals or case studies which employ systemic methodologies in Project Management is presented.
The final result is a table that shows the correlation of the methodologies and tools studied with each Project Management knowledge area. The study shows that project management can apply these methodologies and tools in many of these knowledge areas to manage difficult situations that arise due to complexity.