Project KPIs and dashboards. Research and implementation in MS project
Προβολή/ Άνοιγμα
Περίληψη
This dissertation aims to illuminate the importance of Key Performance Indicators (KPIs) and
Dashboards in Project Management and Performance Management in modern organisations’
context. In particular, it highlights the association between Project Management, Business Plan
of performing organization and Performance management with KPIs as three major pillars of
business welfare and elaborate on available tools and options regarding visual representations
of project evolution.
To illustrate interrelation in practice, we define in detail a list of the most critical Project
Management KPIs and assign them in four distinct dimensions of performance: Financial
Results, Process Efficiency, Execution Performance, and Customer Satisfaction &
Stakeholder Management. In order to verify and demonstrate value, we adjust these concepts
as business intelligence tools.
The actual result from this approach is the design and implementation in MS Project and MS
Excel of a KPI-based performance model. This interactive model integrates business activities
horizontally and vertically, calculates and displays project performance in the form of
interrelated dashboards.
The implemented model, offers a base of validation and elaboration regarding benefits for an
organization to adopt and exploit such an approach in project management and business
administration in general.