Συστήματα μέτρησης απόδοσης επιχειρήσεων - αξιολόγηση μεθόδου balanced scorecard για έργα πληροφορικής

Μπασιάκου, Παναγιώτα

Performance management systems - balanced scorecard methodology evaluation for it projects

Master Thesis

Author

Μπασιάκου, Παναγιώτα

Date

2017-10

View/Open

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Keywords

Balanced Scorecard ; Μέτρηση απόδοσης ; Επιχειρήσεις ; Project Management Office (PMO) ; Performance measurements

Abstract

This thesis attempts to assess the evolution of performance measurement systems as well as how to apply these systems to successfully implement business strategy in corporates. In order to make the right choice of the system that serves the culture and organizational structure of each company, a detailed analysis of the modern performance measurement systems (EFQM, SMART, Performance Prism, Theory of Constrains and Performance Measurement Matrix) is presented. The way of apply is explained for each of the above systems, as well as the advantages-disadvantages that characterize them. The method Balanced Scorecard is extensively described which is the most widely used and easy-to-use performance measurement system. The characteristics of the 4 perspectives that make up the system are also explained together with the guidelines for connecting the measures to the company strategy. Finally, reference is made to the way of Balanced Scorecard implementation. The thesis ends with the analysis of the Balanced Scorecard method for evaluating the Qualco Project Management Office (PMO), recording scorecards for the 4 perspectives and linking the ways to achieve with the company’s strategy.