Δείκτες απόδοσης παραγωγής και μέθοδοι βελτιστοποίησης. Μελέτη περίπτωσης: εργοστάσιο σοκολατοποιίας Παυλίδη
Production performance indicators and improvement methods. Case study: Pavlides chocolate plant
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Στρατηγικός σχεδιασμός ; Επιχειρηματικός προγραμματισμός ; Απόδοση -- Μέτρηση ; Industrial productivity -- MeasurementAbstract
The modern competitive business environment, but also the period of global economic crisis we are experiencing, requires from businesses and industries to adopt practices and methods which aim to continuously improve their processes. Essentially, the need for high quality product, work safety and low production cost are the results of operational management strategies, perfectly aligned with the current reality. However, as aptly stated by Peter Drucker «You cannot manage what you cannot control and you cannot control what you cannot measure." Consequently, performance management requires measurements which will quantify the performance of the businesses and also will provide a basis for target setting and improvement. As performance measure can be defined the level of fulfillment of the five key objectives, which are quality, speed, reliability, flexibility and production cost. The statistical analysis of performance metrics, leads to key indicators which provide to enterprises the necessary "alignment" to strategic goals and evaluate the performance of their processes. The improvement of performance and thus the Key Performance Indicators, can be effected by applying techniques such as Kaizen, 6 sigma and TQM. The most well-known and also important methods, regarding the implementation of these techniques are the Deming’s cycle, SMED, 5 s, DMAIC etc. The preconditions of application, the improvement approach and also the outcomes of each method can be vary. However, the main goal remains the same and can be achieved even with the parallel implementation of these techniques. In this diploma thesis, it is performed a detailed linkage among Key Performance Indicators and modern forms of improvement. The process of performance calculation is analyzed through «Waterfall» application, as well as Kaizen and 6 sigma techniques, which represent the continuous and radical improvement respectively. Additionally, as a case study is presented the implementation of a Continuous Improvement project (Kaizen Event) which took place in Pavlides Chocolate plant of Mondelez International. The implementation of these techniques on plant basis, has demonstrated impressive results on performance and productivity. The focus on performance, quality and continuous improvement processes, contributes to development of competitive advantage and as consequence to maintain sustainability and profitability.