Τα δημοτικά ιατρεία ως πάροχοι Π.Φ.Υ. στην Ελλάδα: έρευνα ικανοποίησης ασθενών και προσωπικού των δημοτικών ιατρείων Χολαργού και Αγίου Δημητρίου Αττικής
Municipal Clinics as providers of Primary Health Care in Greece: patients and personnel satisfaction research of the Munipal Clinics of Cholargos and Aghios Dimitrios in Attica
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Υπηρεσίες υγείας -- Ελλάδα ; Εργασία και εργαζόμενοι -- Ιατρική ; Υγεία -- Ελλάδα ; Πρωτοβάθμια φροντίδα υγείας -- Ελλάδα ; Εθνικό Σύστημα Υγείας (Ελλάδα) ; Τοπική αυτοδιοίκηση -- ΕλλάδαAbstract
Patient satisfactions as well as personnel satisfaction in healthcare units are indicators of quality for health services. Therefore, the recording of the opinion of those of the municipal clinics (via structured questionnaires) can be a significant and representative evaluation method and feedback of the system for both measuring the quality and efficiency of services and operation of personnel health units. The purpose of the present study is to estimate the level of satisfaction of both patients and personnel from the municipal clinics with further aim to determine any flaws and the improvement of the supplied services. Thus, it primarily covers issues such as the notion of Primary Health Care, which although is now the most important level for the Health Care System in Greece, it is highly downgraded. It also refers to the provision of primary health care by Local Authorities and the establishment, organization and operation of the municipal clinics as health providers. The results are based on the analysis and the interpretation of information that comes from questionnaires, concerning the patients’ and personnel satisfaction. These questionnaires assess the health and nurse care, the building foundation, and the satisfaction of the patients during their arrival as well as during the whole hospitalization period at the clinics. We also try to trace the organizational and operational characteristics of the clinics through the answers of their human resources and the proposals for further improvement. Methods: A specific questionnaire was used for the estimation of satisfaction. This was answered by 200 patients and 25 staff members of municipal clinics of Cholargos Athens and Agios Dimitrios Athens in September 2011. All the participants provided their informed consent. Results: The overall patients’ satisfaction for the two municipal clinics is impressive since the vast majority was satisfied or very satisfied, despite the fact that the study revealed some problems and some areas that need improvement, the overall picture is very positive. The answers of the personnel indicate their support for the institution but at the same time, they recognize problems in material and technical infrastructure, in finance as well as some organizational problems. Οn the methodology used, it must be added the extensive review both in bibliography and data, articles and models on the internet. Conclusions: Although the research revealed several flaws and sections that require improvements, there was an adequate amount of satisfaction since the greatest rate of patients and personnel were satisfied.
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Τεχνολογικό Εκπαιδευτικό Ίδρυμα ΠειραιάLanguage
GreekCollections
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Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 4.0 Διεθνές
Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 4.0 Διεθνές