Σύστημα διαχείρισης αιτημάτων υποστήριξης με έλεγχο πρόσβασης βάσει ρόλων

Ευσταθίου, Αθανάσιος

A support ticket management system with role-based access control

Master Thesis

Author

Ευσταθίου, Αθανάσιος

Date

2026-01

Abstract

This master's thesis presents the design and implementation of a full-stack support ticket management system. A primary objective was the development of a web application that provides a centralized environment for tracking and resolving requests, featuring a dynamically configurable application name and logo manageable by an administrator. The system's architecture is based on a secure RESTful API implemented with Spring Boot and a responsive Single-Page Application (SPA) frontend developed with React. Security is achieved through JSON Web Tokens (JWT) and an advanced Role-Based Access Control (RBAC) model supporting four distinct user roles. For data persistence, a relational MySQL database is utilized with Spring Data JPA. A key technical feature is the implementation of an event-driven auditing mechanism using @TransactionalEventListener, which ensures the integrity of the ticket history without introducing concurrency issues.

Postgraduate Studies Programme

Προηγμένα Συστήματα Πληροφορικής - Ανάπτυξη Λογισμικού και Τεχνητής Νοημοσύνης

Department

Σχολή Τεχνολογιών Πληροφορικής και Επικοινωνιών. Τμήμα Πληροφορικής

Number of pages

Language

Greek

URI

https://dione.lib.unipi.gr/xmlui/handle/unipi/18994

Collections

Τμήμα Πληροφορικής

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Except where otherwise noted, this item's license is described as
Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ελλάδα