Ψηφιακή διακυβέρνηση και ευάλωτες ομάδες
Digital governance and vulnerable groups
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Keywords
Ευάλωτες ομάδες ; Ειδικές ομάδες ; Ψηφιακή διακυβέρνηση ; Αιτούντες διεθνή προστασία ; Δικαιούχοι διεθνούς προστασίας ; ΠρόσφυγεςAbstract
The paper examines the access of applicants for international protection and beneficiaries of international protection to e-government services in Greece. It aims to explore the extent to which these vulnerable groups can use digital tools for their service and integration into society.
Main points:
• Vulnerable groups: The paper analyses the concept of vulnerability and focuses on the specific needs of asylum seekers and refugees.
• eGovernment: It describes the key principles of e-government, such as accessibility, multilingualism and equality.
• Welfare policies: Examines the legislative framework and welfare policies in Greece for asylum seekers and refugees.
• Asylum Service: Analyses the role of the Asylum Service in providing digital services and the barriers faced by applicants.
• Digital services: Describes existing online services for applicants, such as application, information and communication.
• Review and Recommendations: Critiques these services and suggests improvements to increase accessibility and efficiency.
Conclusions:
The paper concludes that digital governance can play an important role in supporting asylum seekers and refugees. However, there are significant barriers that need to be overcome, such as linguistic diversity, the digital divide and lack of accessibility.