Μελέτη μοντέλου διοίκησης δημόσιου νοσοκομείου και προτεινόμενες αλλαγές προς όφελος των εξυπηρετούμενων
Public hospital model study and proposed changes for the benefit of the served

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Keywords
Δημόσια υγεία ; Διοίκηση δημοσίου νοσοκομείου ; Ικανοποίηση ασθενών ; Ικανοποίηση νοσηλευθέντων ασθενών ; Ενσυναίσθηση ιατρών ; Προτάσεις βελτίωσης ; Μοντέλο διοίκησης ; Δημόσια νοσοκομείαAbstract
The object of this paper is the study of the management model of Public Hospitals in Greece. The structured questionnaire was used as a research tool, while the processing and analysis of the data was carried out with the SPSS v.24 software. The purpose of the research is to assess the degree of patient satisfaction during their visit or hospitalization in a Greek public hospital, the identification of socio-economic, demographic characteristics of patients that influence their satisfaction with the health services provided or their perceptions regarding the empathy of doctors, the highlighting of the perceptions of patients regarding the degree of empathy of doctors, the examination of the effect of the levels of empathy of doctors on the levels of patient satisfaction with the provided health services and the examination of possible areas of improvement of the services offered for the benefit of those served.