Ο ρόλος των πληροφοριακών συστημάτων στην υποστήριξη στρατηγικών βιωσιμότητας των επιχειρήσεων και των αλυσίδων εφοδιασμού τους
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Keywords
Βιώσιμη ανάπτυξη ; Πληροφοριακά συστήματα ; Πληροφοριακή τεχνολογία ; Ψηφιακός μετασχηματισμός ; Διαχείριση εφοδιαστικής αλυσίδας ; Βιώσιμη αλυσίδα εφοδιασμού ; Βιώσιμες στρατηγικές ; Επιχειρηματική επίδοσηAbstract
In today's business environment, where environmental, economic and social pressures on businesses are constantly increasing, sustainable supply chains are essential for the effective operation and survival of companies that participate and interact in these chains. The digital transformation of supply chains and the adoption of information systems or new technologies, in the context of Industry 4.0, could facilitate the development of sustainable practices, as they can support and improve various supply chain processes. They could also contribute to the reduction of operational costs and enhance the ability to control and monitor business operations. Finally, they could support companies' green practices.
The aim of this PhD thesis is to explore the relationship between sustainable supply chains and digital transformation through the adoption of information systems or new technologies such as "Blockchain technology", "Big Data Analytics" and "Internet of Things". Moreover, a key objective is to use appropriate theories and develop a conceptual framework, which clarifies under which circumstances the above combination could lead not only to increased business performance, but also to the development of specific sustainable strategies.
To attain the above, an extensive analysis of the literature was initially carried out, where certain research gaps were identified. The literature review revealed that only a limited number of studies explore in depth all three pillars of sustainability in supply chains, while also analyzing the impact of information systems or new technologies.
In order to fill in this gap, this PhD thesis initially focused on identifying definitions and theories that may contribute to the analysis of the three pillars of sustainability, while examining the impact of different information technologies. It then developed a theoretical conceptual framework, which formed the basis of the empirical work and data analysis.
The research methodology followed in this thesis is mixed, involving a combination of quantitative and qualitative research. The quantitative research was conducted through the development of a questionnaire, which was sent to 3PL companies. The results of the survey led to the verification of specific hypotheses and conclusions that were further explored through qualitative research. The qualitative research was based on the design and analysis of three case studies that led to an in-depth understanding of the research questions and outcomes.
The main findings of this thesis show that the role of digital transformation is crucial to companies, as the combination of different technologies with business resources can lead to the development of significant supply chain capabilities that increase the sustainable impact and the business performance of companies. These results can also lead to further development of companies' sustainability strategies.