Health service evaluation and monitoring framework
| dc.contributor.advisor | Μπερσίμης, Σωτήριος | |
| dc.contributor.advisor | Bersimis, Sotiris | |
| dc.contributor.author | Κάζος, Άρης | |
| dc.contributor.author | Kazos, Aris | |
| dc.date.accessioned | 2022-02-22T08:28:55Z | |
| dc.date.available | 2022-02-22T08:28:55Z | |
| dc.date.issued | 2022-02-07 | |
| dc.identifier.uri | https://dione.lib.unipi.gr/xmlui/handle/unipi/14130 | |
| dc.identifier.uri | http://dx.doi.org/10.26267/unipi_dione/1553 | |
| dc.format.extent | 97 | el |
| dc.language.iso | en | el |
| dc.publisher | Πανεπιστήμιο Πειραιώς | el |
| dc.rights | Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ελλάδα | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/gr/ | * |
| dc.title | Health service evaluation and monitoring framework | el |
| dc.type | Master Thesis | el |
| dc.contributor.department | Σχολή Οικονομικών, Επιχειρηματικών και Διεθνών Σπουδών. Τμήμα Οργάνωσης και Διοίκησης Επιχειρήσεων | el |
| dc.description.abstractEN | The present study investigates how it can be assessed and checked at any time the quality of the health services provided. With the utilization, KPIs identified in the literature and frameworks that operate worldwide, it is tried to create a multidimensional but easy-to-use evaluation and control framework. Its approach is mainly patient centered, but it is not overlooked the need for the sustainability of health service structures, as well as the importance of giving to policy makers the correct feedback in order to take the proper decisions. As far as the methodology applied is concerned, this is a bibliographical search in international scientific databases, with emphasis on scientific journals dealing with issues of health service provision and quality in health. In addition, relevant writings and material from the internet are also used, mainly from websites of bodies dealing with such issues. We are going to create a multidimensional framework, consisted of a combination of 151 KPIs, which we can control by 6 division, per each subcategory of each model. Thus, every Customer/Patient, or Health Service Structure Manager, or the one who makes political decisions about the functioning of the health system, has a plethora of options, in tool form, and depending on where he wants to focus on, can make the appropriate decisions. The creation of this useful tool is the purpose of this study. | el |
| dc.contributor.master | Πρόγραμμα Μεταπτυχιακών Σπουδών στη Διοίκηση Επιχειρήσεων για Στελέχη (Executive MBA) | el |
| dc.subject.keyword | Health service | el |
| dc.subject.keyword | Healthcare | el |
| dc.subject.keyword | Indicators | el |
| dc.subject.keyword | Framework | el |
| dc.date.defense | 2022-02-07 |
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Τμήμα Οργάνωσης και Διοίκησης Επιχειρήσεων
Department of Business Administration
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Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ελλάδα
Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ελλάδα