Η συναισθηματική νοημοσύνη στο χώρο της υγείας και πώς αυτή σχετίζεται με το performance management.
Emotional intelligence in health care and how it is related to performance management.
In recent years, both the business and the medical community seemed to realize that feeling can be an important factor that can affect performance and job satisfaction. For nearly a decade, business success is linked to the occurrence of specific features that were described by researchers as Emotional Intelligence (EI). The five components of emotional intelligence at work are self-awareness, self-management, self-motivation, social awareness and social influence. Emotional intelligence can be measured by appropriate tests and can be developed with proper training. It has already been discussed in the literature of medical education, that emotional intelligence can be used to evaluate and determine the levels of competency in the caring / ethical dimensions and measurements for the selection of students that will be trained in medical school in particular when it comes to interpersonal and communication skills. Doctors considered the key person handling the doctor-patient relationship, influencing the way patients perceive and feel about the treatment and their disease. As a result, the interpersonal and communication skills are designed to be as one of the six areas of competency of physicians by the Accreditation Council for Medical Education (Accreditation Council for Graduate Medical Education). The broader area of health is complex. It consists of the hospitals/health care institutions and in general companies providing health services where emphasis is placed on performance of medical and nursing staff (and profit in case of a private healthcare organization) and other companies that produce drugs, consumables and medical-technical equipment . These operations’ principal objective is to produce safe and effective products that naturally generate profits and ensure the organization’s viability. The final recipient of health services is the patient: direct recipient when it comes to health services, indirect when it comes to consumption of drugs and consumables. The purpose of this paper is to examine the role of emotional intelligence in health and how it is related to Performance Management. The relationship of emotional intelligence and nursing work has been studied for years, as attested by their respective publications and nobody doubts that emotional competence in all four sets of characteristics of EI is an essential skill for practicing the nursing profession. From the other hand EI in nursing job is positively associated with increased performance and effective leadership. What has to be done, are the needs identified in theory and practice meet. So the next step which is expected is, training programs to start for nurses who will focus on learning and development of EI both at students and postgraduates. Reports from the literature clearly indicate that the development of emotional intelligence help doctors better cope with the problems facing in their workplace (better stress management, team work and collaboration with other health professionals, avoiding job burnout, greater job satisfaction and ultimately better quality of patients’ care). It also leads to improvement of their performance as defined by increased patient satisfaction and development of a relationship of trust between doctor and patient. EI proved to be that a key feature for successful leadership when it comes to medical heads of departments and general practitioners with administrative tasks. All that remains is what has been documented through theoretical studies to be used in practice and thus education in EI and leadership will be part of compulsory education in medical schools. Modern health organizations should focus on improving all stuff’s EI to cope with a very competitive and hostile environment, like the one evolving in healthcare today. The developing of emotional intelligence can lead to a high performance in health outcomes, as expressed by the highest quality of patient care, avoid medical errors and increase patient satisfaction. As for our country, there is little literature relating EI to healthcare (practically non- existing). But the fact is because of the intensifying financial crisis, reduced financial resources and constantly increasing needs, it is necessary to develop health professionals’ emotional competence and performance in order to cope with conditions that are becoming more difficult. Hence, the next step in Greece and in other countries also, would be EI training to be part of training at undergraduate or postgraduate level of health studies, which will lead to increased capacity and efficiency of future health professionals.