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Techniques for controlling non-manufacturing processes
Ράδου, Βασιλική Χ.
SubjectΠαραγωγή -- Διοίκηση και οργάνωση -- Ποιοτικός έλεγχος ; Ποιοτικός έλεγχος -- Στατιστικές μέθοδοι ; Έλεγχος διεργασιών
Statistical Process Control consists of a set of statistical methods and tools used to ensure product quality. Initially, those techniques were extensively used in industry to keep manufacturing processes under control. Over the last years, though, their use has been expanded including various fields beside industry, such as economics, environment, healthcare, general services, education etc. The aim of this thesis is to list a series of new application fields of Statistical Process Control. Also, it aims to discuss some fundamental issues arising from the expansion of those methods beyond the industrial sector. To achieve this goal, in chapter 2 takes place a detailed presentation of the concept and the basic tools of Statistical Process Control, while chapter 3 includes a thorough literature review of Statistical Process Control applications in no manufacturing processes. Finally, in chapter 4, it is presented one new non-manufacturing application concerning maintenance services for wind farms, which was accomplished under the present thesis in the ultimate aim of designating the operational modes and utility of Statistical Process Control techniques in non-manufacturing processes.