Η ικανοποίηση των καταναλωτών των εκπαιδευτικών υπηρεσιών
View/
Keywords
Ικανοποίηση ; Καταναλωτής ; Εκπαιδευτικές υπηρεσίες ; Τριτοβάθμια εκπαίδευσηAbstract
This research examined the satisfaction of students in the context of higher education,
particularly exploring the influence of the perception of education as a consumer good
and the role of various demographic characteristics. The study employed a quantitative
approach to gather responses from students, primarily focusing on their satisfaction
with various aspects of their educational experience, their attitude towards education as
a consumer good, and the differing opinions of participants based on their demographic
characteristics. Our findings demonstrated a high level of satisfaction with teaching
quality, course variety, and opportunities for personal development. Additionally,
students generally view their education as a valuable economic investment. However,
significant areas of concern were also revealed, such as dissatisfaction with
administrative staff and inadequacy of learning resources. Demographic differences
played a significant role in shaping students' perspectives. Specifically, students who
were employed or pursuing a doctoral degree exhibited higher levels of satisfaction,
while those paying tuition fees were more inclined to perceive education as an
economic commodity. Despite the inherent limitations of a single, cross-sectional study,
this research provides valuable insights into the complex dynamics of student
satisfaction and its socio-economic implications. It underscores the need for targeted
interventions and policy changes to address the identified areas of dissatisfaction and
enhance the overall student experience.
Postgraduate Studies Programme
Οικονομική της Εκπαίδευσης και Διαχείριση Εκπαιδευτικών ΜονάδωνDepartment
Σχολή Οικονομικών, Επιχειρηματικών και Διεθνών Σπουδών. Τμήμα Οικονομικής ΕπιστήμηςNumber of pages
127Language
GreekCollections
Except where otherwise noted, this item's license is described as
Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ελλάδα
Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ελλάδα