Η διοίκηση ολικής ποιότητας στο αγγλικό σύστημα υγείας και η εφαρμογή των θετικών της στο ελληνικό σύστημα υγείας
Total quality management in the english health system and the application of this benefits to the greek health system
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Keywords
Ποιότητα στην υγεία ; Διοίκηση ολικής ποιότητας ; EFQM ; Εθνικό σύστημα υγείας Ηνωμένου Βασιλείου ; Εθνικό Σύστημα Υγείας (Ελλάδα)Abstract
The dynamically changing environment, as well as the gradual improvement of living standards, have made health one of the most important sectors of modern society. Quality and health are inevitably maintained. Worldwide, in the last few years and across a wide range of sectors and processes, there has been a continuous effort to achieve quality. Particularly in our country, the health sector is facing serious problems, with the philosophy of quality tackling resilience when integrated into the health care system. Quality management systems provide, under certain conditions, a solid and sound basis on which a better-quality health system can be built.
In this thesis, it is attempted to approach and present Total Quality Management in Greece and abroad, by presenting a framework in which the functioning of health services should vary. There will be extensive reference to the British health system. In essence, the British National Health System (NHS) under consideration is a global benchmark of national public health systems for the implementation of Total Quality Management.
In addition, the European Quality Award and the EFQM European Business Excellence Model (EFQM) business excellence model will be presented. It relates to health services and healthcare professionals, while attempting to analyze the criteria of the EFQM Business Excellence model.
The British health system is the first comprehensive system to provide universal and free population coverage. The purpose of this study is to highlight the key features of the UK healthcare system as it is the primary representative of the National Health Systems (NHS). The analysis will focus on the key reforms that have taken place in the UK health sector, as well as the organizational structure and functioning of the UK health care system.
An extensive analysis will be carried out on the need for the introduction of Total Quality Management in Greek Health Care. At the same time, reference is made to actions previously undertaken by the Greek government for quality upgrading of the National Health System, while outlining plans to be implemented for upgrading the NHS in 2005 with a Draft Law on Quality and Safety of Health Services and the National Health Information System ».