Διοίκηση ολικής ποιότητας στις υπηρεσίες υγείας. Ικανοποίηση ασθενών και διασφάλιση ποιότητας : μια κριτική προσέγγιση
Total quality administration in health services. Welfare of patients and quality assurance : one critical approach
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Keywords
Διοίκηση oλικής ποιότητας ; Σύστημα υγείας ; Ικανοποίηση ; Διασφάλιση ποιότητας ; Νοσοκομεία ; Υγεία ; Δείκτες ποιότητας ; Total quality management ; Quality ; Quality controlAbstract
The subject of the work is Total Quality Management in the Health Services.
Total Quality Management (IBO) has attempted through a collective approach to
individual business functions to create a connective tissue between all units and, above
all, between all staff groups in order to strengthen the functional constituency of
organizations in the implementation of their strategic objectives. Its main feature and
regardless of the diversified approaches has always been to seek quality and to identify
and adopt best practices at all stages of individual business operations. IOP is primarily
a "life concept" which is then translated and expressed through techniques,
methodologies, tools, control systems, compliance certificates, and so on.
Following the successful implementation of industry quality standards, efforts
have been made to apply them to healthcare services as well. Avedis Donabedian, a
professor at the Michigan University School of Public Health, has made the first
classical definition of quality of care in medicine. One of the objectives of the quality
policy in the health sector is to ensure and continuously improve the health care
services provided. With advances in medicine and technology in recent years, and with
the complexity of health services offered, a concern has emerged between health care
professionals and the public receiving it in terms of quality assurance. This concern is
intensifying nowadays with the tremendous increase in health spending, but also the
abuse of laws and the moral and legal exploitation of health and even the integrity of man. Also, the public's dissatisfaction with the provision of basic health services or the
behavior of its officers has been a factor driving the drive to ensure the quality of
outpatient health services. It is worth noting that patient satisfaction is a quality
indicator for the health services provided, so the recording of the hospital patients'
opinion (through structured questionnaires) is the main method of evaluation and
feedback of the system for the measurement of the quality of the provided services.
Measuring patient satisfaction with a view to drawing conclusions on the level of
quality of hospital services is now necessary and unavoidable.
Postgraduate Studies Programme
Οικονομικά και Διοίκηση της ΥγείαςDepartment
Σχολή Οικονομικών, Επιχειρηματικών και Διεθνών Σπουδών. Τμήμα Οικονομικής ΕπιστήμηςNumber of pages
132Language
GreekCollections
Except where otherwise noted, this item's license is described as
Attribution-NonCommercial-NoDerivatives 4.0 Διεθνές
Attribution-NonCommercial-NoDerivatives 4.0 Διεθνές