Cost of quality in hellenic sugar industry
Γιάνναρης, Χρήστος Γ.
SubjectΖάχαρη -- Βιομηχανία και εμπόριο ; Sugar trade ; Βιομηχανικοί κλάδοι -- Ελλάδα ; Industry and state -- Greece ; Κόστος επιχειρήσεως ; Cost ; Διοίκηση ολικής ποιότητας ; Total quality management
What is the cost of quality? Does it raise the price of goods and services? Are huge savings possible by implementing continual improvement efforts? These questions are not easy ones, but quality is measurable, as are its costs. Philip Crosby, in “Quality is Free", writes that the cost of quality is "the expense of nonconformance - the cost of doing things wrong.” Today, we not only recognize the measurability of quality costs but that these costs are central to the management and engineering of modem total quality control as well as to the business strategy planning of companies and plants. Quality costs can become a driving force in a TQM program? Quality costing is a technique that an organization has to use in combination with other quality management tools in order to develop the Total Quality Management. In the last few years in Greece, the companies having been influenced by the international competition try to prove the customer satisfaction. To this aim, they induce development product or service models as Quality Assurance Systems. Improving Performance Models, TQM, Business Excellence. The Hellenic Sugar Industry (H.S.l.) is the only sugar production company in Greece and the biggest in Europe. Recently it has been certified with ISO 9002. In this Master Thesis the author has tried to contribute in company’s targets, emphasizing on quality development strategy. Especially, in the present study, the pilot apply of quality cost measurement is attempted, in one of the five plants of the company in a fiscal year and methods for quality improvement are proposed.