Η μεθοδολογία διαχείρισης έργων ως μέσο διαχείρισης γνώσης σε περιβάλλον Διοίκησης Ολικής Ποιότητας
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Διοίκηση oλικής ποιότηταςKeywords
Διαχείριση έργων ; Διαχείριση γνώσης ; Ρητή γνώση ; Άρρητη γνώση ; Project management ; Knowledge management ; Total quality management ; Explicit knowledge ; Tacit knowledgeAbstract
This work includes the necessary background to understand the relationship
between three basic concepts of the broader science of Management. In the
first chapter we present the scope of this paper and clarify its necessity. In the
second chapter we perform a literature review of the three basic concepts. We
analyze Knowledge Management as an interdisciplinary tool, indispensable to
modern businesses in today's Age of Information. We explain the concept and
methodologies of Project Management, a key aspect of Management with
respect to development. Finally, we study Total Quality Management and its
history and methods. In the third chapter we present a number of useful case
studies, in order to translate the information of the preceding chapters into
practical examples of interconnection of the three concepts presented before.
In the last chapter before the epilogue we compose the conclusions and
proposals on the use of project management as a means of knowledge
management, within a total quality management environment.