Ο ρόλος των Big Data στην βελτιστοποίηση της διαδικασίας διαχείρισης ασφαλιστικών απαιτήσεων
The role of Big Data in optimizing the insurance claims management process
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Keywords
Μεγάλα δεδομένα ; Ασφάλιση ; Διαχείριση απαιτήσεων ; Στατιστικές μέθοδοι μάθησηςAbstract
The present thesis aims to investigate the role of Big Data in the optimization of the insurance claims management process and is divided into five chapters. In the 1st chapter, a reference is made to big data platforms. In the 2nd chapter there is an analysis of big data and in particular the 5Vs that characterize it, their architecture as well as the challenges and opportunities that appear for the world of insurance. In chapter 3, a historical review is carried out from conventional data analysis methods to big data analysis. Chapter 4 analyzes the use and importance of big data in the world of insurance. In the 5th chapter, statistical learning methods are analyzed which are used in the context of big data to optimize the insurance claims management process. Chapter 6 presents research that scientifically substantiates the use of theory in practice. Finally, the conclusion is presented where the conclusions regarding the role of big data in the world of insurance are collected.