Ολοκληρωμένη εφαρμογή διαχείρισης της ξενοδοχειακής εμπειρίας και υπηρεσιών μέσω κινητού : ψηφιακή εξυπηρέτηση με επίκεντρο τον πελάτη-επισκέπτη και προώθηση της βιωσιμότητας

Δεδεμάδη, Αικατερίνη

Integrated mobile hotel experience and service management application : guest-centric digital service and sustainability promotion

Bachelor Dissertation

Author

Δεδεμάδη, Αικατερίνη

Date

2024-09

Abstract

This dissertation presents the development of a mobile application designed for hotels, with the primary objective of improving the guest experience and modernizing services in the hospitality industry. The app is used as an internal tool for hotel guests, facilitating smooth communication, improved customer service and access to key hotel amenities. This project identifies key areas where digital modernization can improve operations and guest satisfaction. The app offers features such as digital menus, service requests, use of electronic key cards and hotel information, effectively replacing traditional paper documents and plastic key cards. An important focus of the app is its eco-friendly design, helping to reduce or eliminate the use of paper and plastic, aligning with sustainable practices in the hospitality industry. This paper highlights the role of technology in the evolution of the hotel guest experience, while promoting a more sustainable and efficient service environment.

Department

Σχολή Τεχνολογιών Πληροφορικής και Επικοινωνιών. Τμήμα Πληροφορικής

Number of pages

Language

Greek

URI

https://dione.lib.unipi.gr/xmlui/handle/unipi/16838
http://dx.doi.org/10.26267/unipi_dione/4260

Collections

Τμήμα Πληροφορικής

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Except where otherwise noted, this item's license is described as
Αναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 3.0 Ελλάδα