Εφαρμογές ψηφιακών και φυσικών εμπειριών για την επιτάχυνση της επιχειρηματικής ανάπτυξης
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Keywords
Ψηφιακό κανάλι ; Φυσικό κανάλι ; Ψηφιακή εμπειρία ; Φυσική εμπειρία ; Ευρυ-καναλική εμπειρία ; Πολύ-καναλική εμπειρία ; Επιχειρηματική ανάπτυξη ; Κλάδος γρήγορης εστίασηςAbstract
In the context of the present thesis, the strategic implementations of consumer experiences of a large organization were analyzed, who has successfully combined the physical and digital experiences of consumers. For the strategic analysis McDonald’s corporation has been selected, since McDonald’s is the world’s leading player in the respective industry and the company’s product offering requires by its nature a strong presence in the physical channels and furthermore the organization decided to heavily invest in their digital transformation with great success. Apart from the analysis of the most successful practices of its strategy, those practices are going to be associated with the impact in the organization’s economic growth, by combining the financial results together the strategic implementation we will be able to associate the tangible and non-tangible benefits to the company’s success.