Implementation of a ship management company's quality control through KPIs
Master Thesis
Author
Bachti, Nikoleta - Aliki
Date
2022-09Advisor
Polemis, DionisiosΠολέμης, Διονύσιος
View/Open
Keywords
KPI ; PI ; BINCO ; Quality control ; Analysis ; Case studyAbstract
Quality control is determining factor of all shipping companies’ survival. Through quality
control companies have the ability to control, evaluate and prevent the proper operation and
consolidation of the products and services that they produce. The following study analyzes
the way in which shipping companies can utilize the services which they provide through the
ships at their disposal, with respect to the competitors and environment. The following
procedures and studies which are based on data concerning all departments of the company
and are mentioned on both theoretical and practical level. Through this analysis, the company
comes to specific conclusions about the effectiveness of the tactics it uses. Then, taking into
account all the necessary parameters, it concludes to the creation of a new customized plan
and regulations in order to achieve the maximum possible result.