Εκτίμηση της ικανοποίησης και της ποιότητας ζωής των εξυπηρετούμενων από το πρόγραμμα «Βοήθεια στο Σπίτι» του Δήμου Περιστερίου
Assessment of the satisfaction and quality of life of the services provided by the help program in the home aid of Peristeri City
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Keywords
Πρόγραμμα «Βοήθεια στο Σπίτι» ; Ικανοποίηση ; Ποιότητα ; ΗλικιωμένοιAbstract
Purpose:The chief goal of this examination was to assess the satisfaction and quality of life of the elderly serving in the "Help at Home" programs of the Municipality of Peristeri. The main aim of this research was to investigate the offer of primary health care for the older people at a local level. In addition, it explores the beliefs of elderly about the efficacy and maintenance of the program.
Materials-Methodology: The sample of the research consists of 83 users of the program "Help at Home" of the Municipality of Peristeri-Attica. Their age ranges from 65 to 90 years, with the ages of 75-85 years reaching 68.7%. Of the respondents, men were 51 with a percentage of 61.4 while women were 32 with a percentage of 38.6%.
The data were collected by distributing to the users of the program questionnaires: Satisfaction from the program "Help at Home" and quality of life (EQ-5D). The statistical program SPSS22.0 was applied for their analysis.
Results: The overall average satisfaction with the program was 86.1% (SD = 9.1%). The satisfaction rate from the behavior of the staff had an average value of 80.5% (SD = 7.7%) The total satisfaction from the socio-economic change that occurred due to the participation in the program is 84.3% (SD = 7, 6).
Differences were found in the score depending on the sheet. Women scored higher than men. The age group 60-70 years showed a better score than the age group 80-90 years. Based on the educational level of the respondents we had significant differences in overall satisfaction. The graduates of AEI / TEI reached a percentage of 71.7%, while the illiterate or primary school graduates reached a percentage of 77.1%.
From the answers of the respondents regarding the quality of life, it was found that the more satisfied they were due to the effectiveness of the program, the better quality of life they had, which of course is affected by the presence of children, neighbors and their monthly income.
Conclusions: Our research revealed:
-very great satisfaction of the elderly of the Municipality of Peristeri who participated in the program "Help at Home".
-The effectiveness of the program is considered extremely positive
-The offer of the program is essential for the elderly