Implementation of intelligent system to support remote telemedicine services using chatbots technology
Εφαρμογή ευφυούς συστήματος για την υποστήριξη υπηρεσιών απομακρυσμένης τηλεϊατρικής χρησιμοποιώντας τεχνολογία chatbots
Master Thesis
Author
Βασιλείου, Μαρία
Vasiliou, Maria
Date
2020-02View/ Open
Keywords
Chatbots ; Machine learning ; Digital health ; Telemedicine ; NLP ; Big data ; Natural language processing ; AIAbstract
The objective of the Health Bot is to analyze and elaborate on the implementation of an intelligent system that can support telemedicine services using NLP technology. Health Bot is a robust, modularized and user friendly platform that aims to improve the patient’s interactions with the health care system. Using Natural Language Processing (NLP) and Speech Recognition algorithms, the platform can analyze and classify free text and voice input data to symptoms. The classified data are used in the ML training process of the AI models in order to predict the probability of the patient suffering from a specific disease and get alerted in case of disorders. The Health Bot is acting as a medical virtual agent in order to collect any information needed in the sense of a medical interview and provide medical assessments, close appointments with the doctors and monitor / record the patient's health condition.