Εργασιακή επικοινωνία επαγγελματιών υγείας : οι επιπτώσεις στην ικανοποίηση των εργαζομένων
Doctor and nurse inter-professional communication : the impact on health care professional's satisfaction
KeywordsΠληροφόρηση ; Αποτελεσματική εργασιακή επικοινωνία ; Ιατρο-νοσηλευτικό προσωπικό ; Ικανοποίηση εργαζομένων ; Συνεργασία ; Effective working communication ; Information ; Medical and nursing staff ; Collaboration
Effective communication among professionals in any sector of the economy is a critical parameter for the proper functioning of a business or an organization. Good functioning and effective communication within an organization can be one of the most important targets in order for health units to achieve successful management. The aim of the present study is to investigate the role and impact of communication on health services, in particular the health care professional‟s satisfaction. To achieve our goals, at the beginning we have made an overview of the relevant Greek and international literature and afterwards an empirical research was conducted using questionnaires. The aim of this research is to identify and correlate data from the answers of the participants of this research concerning the communication among the health care professionals and the impact that this communication may have on their own satisfaction in a direct way and on their patients‟ satisfaction in an indirect way. Effective communication is a skill obtained over the years and through the treatment of various incidents in the hospital. Hospital services require continuous improvement through the development of communication skills of the personnel. There must also be smooth cooperation between health care professionals. According to the facts, there should be better cooperation between doctors and nurses since nurses do not consider it as a good one. Information in the patient‟s file should be thorough and available to the personnel, something that our research has shown that this does not apply to nurses as it applies to doctors. Another important element is the immediate recruitment of additional personnel, as nurses but mostly doctors have declared that there is very heavy workload, both physical and emotional (burnout), and as a consequence effective communication is undermined significantly in everyday clinical practice and results in both poor quality of health care services and reduced job satisfaction. Last but not least, there are other multiple problems such as the lack in supportive behavior and motivation both from colleagues and superiors, the existence of conflicts among members of the treating team, the ambiguity of roles, the different levels in hierarchy, the lack in organizational and other administrative factors resulting in a reduced challenge of enduring possible extra working fatigue. As a result and to a large extent, success in inter-personal and organizational communication determines the overall success in how health services are being provided. The shortage of human and material resources, which is an important feature of our country's health system, combined with the highly demanding working environment; make the need for improvement of relations and communication between the health care professionals even more mandatory.