Μοντελοποίηση και συνδυαστική ανάλυση μέτρησης απόδοσης μέσω KPI's με βάση συντήρησης εξοπλισμού και εγκαταστάσεων
Κωστάκη, Σταυρούλα Κ.
SubjectSystem analysis ; Απόδοση -- Μέτρηση ; Time management ; Risk management ; Industrial project management
This study addresses the fact that ideally, companies can manage their projects more efficiently if they use KPI's. Doing this assumption, we propose a model evaluation through indicators of performance of a project. The project involves the maintenance of static equipment plant. This evaluation model when viewed over time can show whether the policy change in areas of the project is profitable or not. The areas of concern is the cost, time, management of natural object, procurement management, risk management and the implementation process of the physical object which is the maintenance of equipment. Ideally, agencies will be able to align their higher level goals with performance measures and individual KPIs. All agencies are striving for this goal. This report documents several examples of this alignment. The largest challenge in this goal is the evolving and dynamic nature of both the agency performance measures and the project KPIs. The results of this study can be summarized in the following recommendations gleaned from literature, case study document analysis, and web research. 1. Align project performance measures and KPIs with overarching agency goals. 2. Plan for the dynamic nature of performance measures throughout the project life cycle and hand back. 3. Do not rely completely on KPIs to align agency goals and project performance, but strive to create an asset management culture through asset management plans that are continuously improved throughout the concession period. 4. Similarly, keep the number of programmatic and project-level measures and indicators to a manageable number. Focus on measures and indicators that result in outcomes instead of data outputs. 5. Consider asset management plans during procurement and contract agreement negotiation. 6. Continue to develop and apply KPIs during design and construction to help align all types of projects to agency goals. 7. Explore outcomes-based hand back provisions rather than compliance-oriented means. 8. Recognize that KPIs are not the only means of ensuring contract compliance during decades of design-build-operate-and-maintain projects. 9. Focus on customer needs and societal goals in addition to asset condition. 10. Unique agency locations and user demands necessitate unique agency goals, performance measures, and strategies, which are developed most effectively by involving upper management, stakeholders, community residents, and end users in the process. The previous summary conclusions provide a basis for the recommendations of this study. The report contains the background, methodology, model construction, scenarios with KPI relations and details on which these findings are based.