Μοντελοποίηση και προσομοίωση επιχειρηματικών διαδικασιών
Χρόνη, Μαρία Ι.
This master degree dissertation represents a business process that unfolds in the Information Technology department of a significant consortium located in Greece. More specifically, the business process that has been selected constitutes the process that is followed by this particular department of the company for the implementation of new services. In the first part, the problem space and the reasons that cause the problem are stated. Additionally, the methodology followed during the composure of the dissertation is described. Then, there is a reference in simulation tools and a comparison between them, while the basic characteristics of TIBCO Business Studio are described, since it is the selected tool. In the next part, the business process is reproduced in TIBCO Business Studio, a tool for simulation of business processes which has as basic Key Performance Indicators (KPIs) the time and the cost of process completion. The process is simulated based on real data. Once the simulation of the process is completed, the analysis of the results takes place. Based on the simulation results and the TIBCO Business Studio KPIs, several sections that need evaluation have arisen. Finally, improvements are performed in the initial model and the results of initial business process are compared with those of the proposed, improved model. The dissertation is finalized with concluding remarks on the achieved results along with the observations that came up while working on this dissertation.