Αναλυτική αξιολόγηση της ποιότητας στη ναυτιλία
This diploma thesis deals with the issue of quality in shipping. The concept of quality in shipping is of course complex. It affects, but is also influenced by many factors in the shipping industry and, above all, the safety and the security issue. The aim of this diploma thesis is to complete an analytical, holistic approach to quality assessment in the field of shipping. This is done through the collection and processing of historical statistical data, along with the analysis of the relevant international institutional framework (International Regulations - Conventions), the evolution of the current status (Certifications - International Standards), the methods and the tools of the quality assessment (Internal Audits/Self Assessment - KPIs - Benchmarking - External Inspections/Surveys) and instances of exploitation of innovation in the maritime industry. Additionally, the detailed quality assessment of shipping completes by analyzing a specific case (case study) so that a more realistic approach to this concept can be achieved.