The impact of quality management system (ISO standards, ISM Code, TQM) on the management and performance of shipping companies
KeywordsΚώδικας Ασφαλούς Διαχείρισης των πλοίων ; Διοίκηση oλικής ποιότητας ; Απόδοση ; Ταλέντο ; International Safety Management Code ; ISM Code ; Total quality management ; Performance ; Talent ; Talent management ; Talent philosophies
Shipping service operations are characterized by the implementation of quality and safety management systems, such as the ISM Code. Although mandatory, many shipping companies encounter difficulties in successfully responding to the ISM Code‘s requirements and as a consequence various authors in the literature have demonstrated that additional quality standards (i.e. ISO 9000 series) should be an integral part of a shipping company‘s management processes, while other authors argue in favor of the dissemination of holistic quality management philosophies inside shipping companies, such as Total quality management (TQM). However, the successful implementation of these management systems is significantly impeded by failures mainly attributed to the human factor, posing a threat to the fulfillment of organizational goals and calling for the adoption of new employee management schemes that will tackle these inconsistencies. In this regard, acknowledging the critical role of the human factor in determining the outcomes of any management strategy and responding to the call for focusing on new and innovative human resource concepts, this thesis introduces for the first time the application of the novel talent philosophies in the shipping industry. Moreover, this thesis takes a different approach from previous studies in the literature and aims to evaluate the ISM Code effectiveness by drawing analogy from similar applications of ISO 9001 effectiveness in service companies. For the first time the impact of the effective implementation of the ISM Code on shipping company performance is evaluated, while this relationship is also examined among ISO and non-ISO certified shipping companies. This thesis also adds upon the limited empirical evidence on TQM implementation issues in the shipping sector, while it also investigates the joint implications of a certain TQM dimension (top management commitment to quality) and ISM Code effectiveness on performance outcomes. Finally, the present thesis examines the degree to which managers‘ perceptions regarding the nature of human talent condition the success of quality management initiatives in the shipping industry.