Δείκτες απόδοσης στις εταιρίες μεταφορών και η εφαρμογή τους στη ναυτιλία
KPI's for transportation companies and their application on a vessel centered basis
KeywordsΘαλάσσιες μεταφορές ; Δείκτες μέτρησης της απόδοσης ; Δείκτες απόδοσης ; Αριθμοδείκτες αποδοτικότητας ; Διαχείριση ανθρώπινων πόρων ; Ρύπανση περιβάλλοντος
Experts estimate that goods are transported primarily through sea, specifically the two thirds of them. This type of transportation is the most cost and energy-effective and energy-efficient. Consequently all parties involved are constantly looking for efficient ways to record the quality of the provided services and constantly optimize them. Furthermore, health and staff safety, HR management and working conditions, operational performance, navigational performance and environmental impact are major issues to be considered. Unfortunately, despite the advantages, sea transportations are blameful for environmental pollution, contributing to climate change, mainly because of the production of carbon dioxide. Due to this impact on the environment, the need for measuring transports’ eco-efficiency has also emerged. Summarizing, in this study the indicators that are used in sea transportations are presented. They reflect the performance of maritime transport and they are aimed at optimizing the use of available shipping resources.